Terms of Service

1. Services

Manyloud creates short creator-style videos (“AI UGC”) featuring AI creators and publishes them on social media platforms. Depending on the campaign, videos are published from our existing network of profiles or from a network of profiles we build for a client. The number of videos, estimated views, markets, timeline and other deliverables of each campaign are set out in a written agreement with the client (for example, a signed proposal, order or contract).

2. Written agreement comes first

These Terms apply together with the written agreement for each campaign. If these Terms and a written agreement conflict, the written agreement prevails.

3. Eligibility

Our Services are intended for businesses. You must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of your organisation.

4. Approval and your responsibilities

Approval: You approve every script and every original video before it is published. We publish only approved content, and edits of an approved video change only its opening, visuals, music or captions.

Your products and claims: You are responsible for making sure that your brand, products and the claims you approve may be promoted in the markets you choose, under the laws, regulators and licences that apply to you.

Disclosures: You choose the labels and wording that appear on your videos, such as an AI label, a sponsorship disclosure, a risk warning or a licence line, and you provide any wording your regulator requires. We apply the settings you choose for each market.

5. AI creators

Our AI creators are synthetic characters. They are not real people and are not based on the face or voice of any real person, and they do not represent the personal views or experience of any real person.

6. Payments, refunds, and cancellations

Payments: Payment terms are set out in the written agreement. Unless agreed otherwise, fees are payable upfront.

Pricing: Prices on our website may change without notice. Price changes do not affect agreed orders.

Refunds: Unless the written agreement says otherwise, fees are non-refundable once a campaign has started.

7. Intellectual property

Our intellectual property: Unless the written agreement says otherwise, we own all rights in our Services, including our software, AI technology, AI creator characters and profiles.

Your content: You keep all rights to the content and information you provide for your campaign (the “Brief”).

Deliverables: Upon full payment, you own the final video files created for your campaign and may use them for any lawful purpose.

8. Third-party platforms

Videos are published on platforms operated by third parties, such as TikTok. Their rules, recommendation systems and moderation decisions are outside our control. If a platform removes a video, we remake and republish it as set out in the written agreement.

9. Confidentiality

We keep your Brief and any non-public information you share with us confidential and use it only to deliver your campaign.

10. Acceptable use

You agree not to use our Services to:

• Promote illegal, fraudulent or unlicensed activities.
• Make misleading claims, including promises of guaranteed returns.
• Infringe the intellectual property or other rights of others.
• Distribute content that is defamatory, obscene or hateful.

11. Disclaimers

Our Services are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

View numbers on our website and in proposals are estimates based on our campaign averages, not guarantees, and we do not guarantee any specific financial return, sales, or business outcome. Projections and example figures are for illustration only and are not a guarantee of future performance.

12. Limitation of liability

To the fullest extent permitted by law, Manyloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

To the fullest extent permitted by law, our total liability for any claim relating to a campaign is limited to the fees you paid us for that campaign, unless the written agreement sets a different limit.

13. Governing law

The contracting entity and the governing law for each campaign are set out in the written agreement for that campaign.

14. Changes to these Terms

We may update these Terms from time to time by posting the new version on this page with a new date. Changes do not affect written agreements already signed.

15. Contact us

Questions about these Terms: [email protected] or Telegram.